equestrian vacation agency

GENERAL CANCELLATION CONDITIONS

Cancellation by Cap Rando or the provider: any stay may be canceled in the event of insufficient guests to ensure a ride, up to 21 days before the starting date. In this case, the full refund is guaranteed without compensation. We advise you to book refundable flights / trains.

Cancellation by the customer: In the event of cancellation on your part, the following amounts will be retained:
- More than 60 days before the starting day: 90 € per person. 
- Between 60 and 30 days before the starting day: 50% of the price.
- Less than 30 days before the starting day: 100% of the price.
Safaris, North, Central & South America:
- At more than 120 days before the starting day: 90 € per person. 
- Between 120 and 60 days before the starting day: 30% of the price.
- Between 60 and 30 days before the starting day: 50% of the price.
- Less than 30 days before the starting day: 100% of the price.

* Booking fees, any insurance subscribed, air and rail transport (unless special conditions of the company), are not refundable.
Failure to sign the contract, the non-payment of the balance on the due date, failure to send your insurance certificate, exclusion for harmful behavior or insufficient level compared to the required level, no-show or delay at the time and meeting place, abandonment on your part during the program: are assimilated to the "cancellation by the customer" case with the costs indicated.