CANCELATION CONDITIONS
Facility cancelation: Any stay can be canceled in the event of an insufficient number of participants:
Up to 20 days before the date of a stay of more than 6 days, 7 days for a stay of 2 to 5 days. In this case, another date for the same stay or another stay on the same dates may be offered. A refund or a credit note (at your choice) of the amount of the paid sums, excluding any transport (except for special conditions of the carrier) is guaranteed if the proposals are not suitable. We advise you to book refundable transports. In certain cases (late cancellations in particular), the facility can confirm a stay from 1 participant only: in this case you accept by registering, to possibly be alone on the stay.
Customer cancelation:
Cancellation by the customer: In addition to the price of insurance, registration costs and transport, the following sums will be retained:
Services excluding transports:
- More than 60 days before the starting day: 90 € per person.
- Between 60 and 30 days before the starting day: 50% of the price.
- Less than 30 days before the starting day: 100% of the price.
Transports:
Except for special conditions of the companies, for any cancellation between the registration confirmation and the date of departure: compensation of 100% of the price of the services.
Other services:
Registration fees and any insurance subscribed: are not refundable.
SPECIAL CONDITIONS FOR SOUTH AFRICA, BOTSWANA, NORTH AMERICA, CENTRAL AMERICA, SOUTH AMERICA:
Cancellation by the customer: In addition to the price of insurance, registration costs and transport, the following sums will be retained:
Services excluding transports:
Cancellation after more than 90 days: 90 € per person.
Cancellation between 90 and 60 days before the start date of the stay: 50% of the price of the stay.
Cancellation less than 60 days before the start date of the stay: 100% of the price of the stay.
Transports:
Except for special carrier conditions, for any cancellation between the registration date and the departure date: compensation of 100% of the price of the services.
Other services:
Registration fees and any insurance subscribed: are not refundable.
Are assimilated to the "customer cancelation" case with the costs indicated:
Failure to sign the contract, non-payment of the balance on the due date, non-provision of the insurance certificate, exclusion for behavior damaging to the smooth running of the stay, exclusion for insufficient level and/or insufficient physical condition noted by the guide or instructor regarding the partipation conditions, exclusion for information provided on the booking form non-matching with the partipation conditions noted by the guide or instructor, non-presentation or lateness at the time and at the meeting place for personal reasons or failure of the person(s) carrier(s), abandonment by you during your stay, any change of dates of stay on your part.